All FAQ

• Do your products come with a warranty service?

  We offers a warranty service for all car accessory products, with a one-year warranty period.

• How can I make a reservation for the installation?

  To schedule an installation appointment, please add our official LINE customer service account (@valasvm) and provide your vehicle make and year information. Our staff will assist you in arranging the installation time online.

• Where is your installation location?

  We offers online appointment scheduling for installation, and the available installation locations are as follows：Songshan, Taipei / Zhongli, Taoyuan /Daya,  Taichung / Shuishang, Chiayi / Rende, Tainan / Qianjin, Kaohsiung.

• I have a product, can I have it installed by Moorechip?

  If you require installation services, please provide the product type, model, and details about your vehicle's type and year to our customer service for a quotation. Official customer service LINE: @valasvm.

• Is there a physical store where I can view the products?

  We have offices in both Taipei and Kaohsiung, but we do not have physical stores. If you need to view the products in person, please provide your request to our online customer service. Official customer service LINE: @valasvm.